Testimonials

What Our Community Has to Say.

Firsthand experiences from professionals using our books, learning programs, and global community to advance legal operations.

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Voices from Our Community

“The launch of resources like your Legal Operations KPIs book are proving instrumental. They’re helping legal teams across the region better align with business goals, navigate local challenges, and drive measurable improvements.”
Abel Lopez Campo Founding Partner LND Consultoria
“Such important work in the legal ops space!!”
Akshay Verma COO Spotdraft
“Being excellent and client-focused is no longer enough. Success depends equally on becoming data-centric—extracting data and knowledge from partners' heads into firm-wide systems. Structured, complete data is the launchpad for utilising the potential of Gen-AI, and KPIs are the levers that shape the data-centric culture law firms should want to build.”
Aku Sorainen Senior Partner Sorainen
“A valuable book for any professional starting their journey in the world of legal operations. From the beginning, the author aims to convey a balanced approach between the technical and personal skills needed by these professionals to connect with the business and people, understand their needs, and provide value to the client.”
Alejandra Vargas Analista Legal Senior Compañía Cervecera de Nicaragua
“The timing is perfect, especially with all the changes in the industry. I'm already thinking of a few lawyer friends I'm going to recommend Law Firm KPIs to. Fantastic work!”
Alex Agahi CEO- Financial Adviser
“Very impressed with your deep work in legal KPIs.”
Ali Ghasemi Vice President of Legal Services
“Law Firm KPIs book is a comprehensive, accessible, and future-ready guide for anyone tasked with managing or modernizing law firm performance reporting. I recommend Law Firm KPIs as a go-to reference for FP&A leaders, pricing directors, and legal ops professionals serious about building a metrics-driven culture in their firm.”
Alina Mendoza Director of Management Reporting and Analytics Holland & Knight
“In a rapidly evolving legal market, Law Firm KPIs by Mori Kabiri is the book many of us in legal finance and analytics have been waiting for. As Director of FP&A, I routinely face the challenge of translating mountains of firm data into insight, strategy, and action. Kabiri’s book provides not only a taxonomy of over 80 clearly defined KPIs but a much-needed framework for turning law firm data into a shared language of performance and value. The book’s value lies in three core strengths: 1. Clarity and Practicality: Each KPI is laid out with definition, calculation, data sources, pitfalls, trend insights, and improvement strategies. Whether you're assessing realization, partner profitability, or AI adoption rates, the format allows for immediate application without wading through unnecessary academic detail. 2. Audience-Aware Structure: Kabiri understands the varied roles within a law firm—from managing partners to HR and legal ops—and aligns each metric to its relevant stakeholders. This makes it easier to drive cross-functional alignment. 3. Forward-Thinking with an Operational Backbone: Particularly impressive is the inclusion of metrics around Alternative Fee Arrangements (AFAs), AI impact, knowledge reuse, and cost-to-serve measures like Operating Cost per Billable Hour (OCPBH).”
Alina Mendoza Director of Management Reporting and Analytics Holland & Knight
“Legal Operations KPIs book is my "go-to" book on a regular basis.”
Alisa De Dominicis Global Sr. Director Legal Operations Rocket Software
“Mori Kabiri , your book is invaluable to not only people starting their KPI journey, but also refreshing it.”
Alisa De Dominicis Global Sr. Director Legal Operations Rocket Software
“Legal Operations KPIs is terrific! What sets it apart from the others is the comprehensive description of each metric, as well as data sources and alternatives. I refer to it all the time.”
Alisa De Dominicis Global Sr. Director Legal Operations Rocket Software
“Stayed in and read Mori Kabiri's excellent book [Legal Operations KPIs]! As you can see from the flags, we will be implementing many of these metrics.”
Alisa De Dominicis Global Sr. Director Legal Operations Rocket Software
“I thought it was fabulous. Mori Kabiri. Thinking you probably sold out of books by now!”
Alisa De Dominicis Global Sr. Director Legal Operations Rocket Software
“As somebody who has been tasked with heading up a legal operation department, this book has been very helpful and detailed to give me a better idea of what to look and aim for in efficiently running the law department. I recommend it for anyone who is beginning to create a Legal Operations department or is already involved but looking to further their progress.”
Amanda Myers from Amazon
“The most valuable legal department resource you will own. This is the most practical and valuable book for any legal or legal operations professional. The book clearly explains each KPI, its data source, along with a description of how to interpret each metric. I refer to it on a weekly basis. Highly recommend! .Book Language: English”
Amazon Customer
“This book fills a gap in the knowledge base for legal ops professionals, concisely describing all the major metrics and KPIs to get your legal department effectively using data to make better business decisions.”
Amazon Customer from Amazon
“Invaluable legal operations resource! A lot of people talk about KPI's in the legal industry/legal operations, but this book provides a detailed, solid foundation for readers who want to put theory into practice. As the saying goes, "you can't improve what you don't measure," and this book is an invaluable resource for anyone looking to measure performance and optimize legal operations. Mori Kabiri is universally regarded as an authority on this topic, and I'm grateful he and his team took the time to share his wisdom in writing!”
Amazon Customer From Amazon
“Excellent book. Very substantive but easy to understand.”
Amazon Customer from Amazon
“All Legal Ops Team Should Read My team and I found this to be a great resource, and we have found ourselves referring back to it to generate more ideas as we build out our metrics capabilities.”
Amazon Customer from Amazon
“Mori Kabiri is an engineer and legal industry’s leading authority on 𝗞𝗣𝗜 𝗳𝗿𝗮𝗺𝗲𝘄𝗼𝗿𝗸𝘀 for legal.”
Ana Burbano Senior Manager at Legal Operations & Innovation
“It was a pleasure to host you. Thank you for sharing your knowledge with such generosity. We are also grateful for the opportunity to access this timely and relevant book. We look forward to future collaborations.”
Ana Paula Camelo Pesquisadora e Gestora de Projetos CEPI FGV Direito SP
“We are also very grateful for the opportunity to access such a relevant and timely book [Legal Operations KPIs].”
Ana Paula Camelo Pesquisadora e Gestora de Projetos
“Thank you, Mori Kabiri, for generously sharing your insights. It was an honor to be part of your audience.”
Ana Paula Lima Legal Director & Compliance Officer
“Thank you for the contribution of knowledge Mori Kabiri.”
Andres Lemus Jefe Administrativo Legal Banco GyT Continental
“This book is fantastic.”
Angela Mendenhall Operations and Enablement Senior Manager
“Your hard work and dedication to its development are truly appreciated. Thank you for creating a valuable resource, and I look forward to exploring the insights and knowledge it holds.”
Anil Kona Executive Director, COO Covasant
“Getting REALLY hyped on legal ops KPIs at today’s Legal Operators conference! It’s been a great day of learning.”
Anna Richards Transformation Leader Eudia
“And about the forum—wow! It’s been amazing! Really rich content. People kept saying that the group is quite advanced, but I don’t feel that advanced myself. The last talk, for me, was super enlightening, and I didn’t find it basic at all—at least not for my level. I also loved the one with the international speaker (I found it so valuable to see how the market operates abroad).”
Beatrice Bento Legal Coordinator Grupo Aço Cearense
“Legal Operations KPIs is an excellent resource for KPIs for anyone involved in legal operations. The QR codes are very convenient for going to specific section online. The author does an excellent job providing suggestions for trend analysis.”
C. A. Lott from Amazon
“I think it is great to mesh legal ops KPIs with law firm KPIs to drive alignment.”
Cash M. Butler Founder
“Well organized and comprehensive look at legal operations KPIs. This is a must have book for General Counsel, Chief Legal Officers and other legal operations professionals.”
Cash M. Butler Co-Founder
“Legal Operations KPIs – The Professional’s Handbook to Operational Excellence by Mori Kabiri is a book with in-depth, practical examples considering the business and KPIs associated with legal operations. The book covers data, metrics and KPIs, and includes explanations and examples for spend management, budgets, resources and performance management, law firm and vendor management (including external expense distribution analysis), cross-functional collaboration, diversity and inclusion, and risk management and best practices. This is a great toolkit to start off anyone wanting help with practical tips and examples.”
Caterina Cavallaro Associate General Counsel VGW
“It was a very positive experience. The students were engaged throughout, asking thoughtful questions and contributing actively to the discussion. We would be delighted to welcome you back for another session.”
Cecilia Lizardi Tort Secretaria de Posgrado Escuela Libre de Derecho
“CEPI FGV Direito SP had the honor of welcoming Mori Kabiri for a thought-provoking roundtable on the impact of generative AI in the legal profession. Drawing from international experience, he offered valuable insights into the ethical, regulatory, and practical challenges surrounding AI in the legal field. Thank you for your generosity and contribution to the debate.”
CEPI FGV Direito SP
“This looks great. My goal for 2024 is to be KPI focused and this guide is just what I need.”
Christianna Reed Vice President, General Counsel World Energy
“If you think about KPI within Legal - THIS IS YOUR book”
Christoph Ehemann Head of Legal Operations Schaeffler Group
“As a Legal Ops professional, this book has become my go-to resource. I own many legal-related books, but this is the only one that earns a permanent place on my desk. Time and again, I reach for it to identify the right KPIs for a particular practice group or circumstance. I also use it for inspiration on which charts to include in reports, making it an essential tool not only for metrics but also for clear communication. The content is thoughtfully laid out, making it easy to quickly find exactly what you need or to spark fresh ideas. Whether you’re working in-house or at a law firm, and regardless of department size, this book is an invaluable guide. Highly recommended!”
Cindy Geib from Amazon
“Superb resource! A fantastic resource. Filled with actionable data and insights.”
Colin Levy General Counsel Malbek
“Mori Kabiri’s Law Firm KPIs finally give firms the measurement framework I’ve advocated for years… From AI adoption rates to AFA profitability metrics, this book turns vague tech promises into concrete intelligence.”
Colin Levy General Counsel Malbek
“I fervently believe in the power of data...well, a firm believer in collecting and using the RIGHT type of data I should say. That's why I'm excited to dive into a new book [Law Firm KPIs] featured from Mori Kabiri.”
Colin Levy General Counsel Malbek
“This book should be in the hands of every legal person in-house and aspiring legal person. Mori has given us a gift that is both thought provoking and practical in its application - Excellent work product!”
Colin S. McCarthy CEO and Founder
“This is incredible! Can’t wait to digest this!”
Colin S. McCarthy CEO and Founder
“It is awesome for the profession to have an entire book written on Legal KPI's!”
Connie Brenton Founder and CEO LegalOps.com
“We all love Mori’s book on KPIs!”
Connie Brenton Founder and CEO LegalOps.com
“My copy was delivered this week! Legal Operations KPIs truly is a Professional’s handbook to operational excellence. This is a must read and great reference book.”
Connie Brenton Founder and CEO LegalOps.com
“Great book, great timing. We have been asking for metrics from our law firm partners for years. This will make it much easier for them to understand and respond to the Voice of the Customer. This is a must-have reference book, whether you are in a law firm or in-house.”
Connie Brenton Founder and CEO LegalOps.com
“KPIs are levers for growth, accountability, and strategic decision making. Mori brings the 'why' and the 'how' together beautifully.”
Connie Brenton Founder and CEO LegalOps.com
“Congratulations on the incredible work you and your team are doing with Legal Operations KPIs and for launching the Brazil Chapter.”
Daniel Avila Failla Partner
“Legal Operations KPIs is an easy to digest book packed with useful material.”
Danish Butt Trusted Advisor to Office of General Counsel Swiftwater & Company
“Law Firm KPIs is a nice addition!”
Danish Butt Trusted Advisor to Office of General Counsel Swiftwater & Company
“I skimmed through the prerelease copy, and I instantly wanted to take it with me! I say it’s a buy! Great work!”
Danish Butt Trusted Advisor to Office of General Counsel Swiftwater & Company
“I had a chance to skim through the pre-release copy and I am impressed!”
Danish Butt Trusted Advisor to Office of General Counsel Swiftwater & Company
“Ordered. As always, I recommend that law firms know their clients' KPIs too.”
David Cunningham Chief Innovation Officer Reed Smith LLP
“There are a lot of really great models and measurements in Legal Operations KPIs, and it might help you figure out what things we should be measuring.”
Doug Kaminski Chief Revenue Officer Infinnium
“My 2024 reading list just got a little bit longer!”
Duncan MacAskill Account Executive GC AI
“Wow! This KPIs workshop was one of the most informative sessions I’ve ever attended.”
E.A. Rockett Vice President, Office of the General Counsel Adobe
“Incredible momentum, love seeing how data-driven thinking is reshaping legal operations across borders.”
Ed Correia CEO Sagacent Technologies
“This isn't a book that just sits on a shelf. Believe me - I enjoyed reading it so much, I took it with me on a holiday trip as my hobby read. (I will admit I am a data nerd but still.) What I appreciate most about this book is its practicality. Mori's approach is straightforward and focused on application, which makes the book accessible regardless of your expertise level. The inclusion of digital resources via QR codes and the detailed explanations of each KPI make this a tool I can use consistently to make informed decisions and improve our department's performance and reputation. I appreciate it not only for its depth in legal metrics but also for its broader application across other business functions like compliance and finance. I suspect this text is secretly useful for law firms and vendors as well. Understanding the intricacies of how corporate legal departments operate can be challenging. Legal Operations KPIs acts like a cheat code, offering insights into corporate needs and expectations, which can significantly enhance the services providers offer. As someone deeply involved in our legal department, Legal Operations KPIs has proven to be a highly useful guide. For anyone in a legal operations role looking to make a tangible impact, I'd recommend this book.”
Elizabeth Davis from Amazon
“In the process of reviewing and taking a deep dive into the legal ops universe and how to build success. A must read for anyone in the legal services space.”
Ellen from Amazon
“Splendid evening at our latest Jurídico Sem Gravata meeting, this time with a brilliant presentation by Mori Kabiri on Legal Operations KPIs. I was lucky enough not only to have the opportunity to share valuable insights with Mr. Kabiri, but also to be awarded with his book.”
Felipe Barbosa da S e Silva Superintendente Geral
“Brazil has an amazing background to deepen knowledge in KPIs and I'm sure that we can raise our potential with your expertise.”
Fernanda Tannous, M.Sc Sócia proprietária
“Great to have you here in Brazil! Thanks once again for sharing such a valuable Legal Operations KPIs content, as well as for generating so many insights for me and for our Jurídico Sem Gravata vibrant community.”
Flávio Franco Diretor-Presidente Jurídico Sem Gravata
“Truly trust this connection can be mutually beneficial, even for future Legal Operations’ initiatives here in Brazil!”
Flávio Franco Diretor-Presidente
“Thank you, Mori for a great session. I learned a lot!”
Gabriel Karawani Co-Founder and Director ClearPeople
“Just finished reading Legal Operations KPIs by Mori Kabiri — and it’s an excellent resource. There’s plenty of material out there on KPIs and OKRs, but what stood out for me in this book was its practical approach to defining metrics that genuinely demonstrate the value of Legal Operations through data. It goes beyond theory and focuses on what matters most: making performance measurable and meaningful. One section I particularly appreciated was the emphasis on turning complex analytics into actionable insights. For anyone who has wrestled with translating data into something stakeholders can understand, this is a game-changer. It’s not just about tracking numbers — it’s about telling a clear story of impact. This couldn’t have come at a better time for me, as I’m working on KPI-related projects this year. The ideas in this book have already influenced how I think about aligning metrics with organizational goals, and I’ll be sharing it with my team. If you’re looking to make KPIs less intimidating and more strategic, I highly recommend giving it a read.”
Gareth Guyers Business and Data Analyst
“Mori Kabiri's Legal Operations KPIs book is an excellent resource.”
Gillian Kang Independent Consultant
“Just ordered on Amazon! Loving the idea, and I am looking forward to implementing that!”
Giuseppe Matteo Miroddi Legal Expert in Recognition Policies
“Great session! Already thinking about how to apply your insights!”
Gloria Kang Senior Director, Transactional Services ClearyX
“I keep referring to it [Legal Operations KPIs] as the Bible, and anybody who wants to know anything about KPIs for a really legal department, this really is, to me, the best place to start.”
Harrison Underwood Founder, President Brickell Global Legal
“Love this, Mori! You are King of the KPIs.”
Harrison Underwood Founder, President Brickell Global Legal
“Legal Operations KPIs book is laid out so simply, and it's very clear. It gives you some relevance. It's history to why we track these, why they're important. If you can't afford to bring all these resources in to do these programs, start here.”
Harrison Underwood Founder, President Brickell Global Legal
“Really loved this session!”
Imare' Jordan Practice Data Analyst Arnold & Porter
“To anyone looking to elevate their legal function, this is a book you shouldn’t miss! It’s available in both English and Spanish.”
Itzú Martínez Legal Director Sierra Metals
“I was fortunate enough to be invited by Mori Kabiri to speak at their APAC Kickoff meeting! The questions were thoughtful and insightful. KPIs are the way to go!”
Janine Dixon Legal Operations Manager Meta
“As you’re growing your career in legal ops, it really is a marathon, not a sprint. Learn as much as you can as you go along and be patient about it. Learn what you want to learn, learn as you need to learn. There are amazing resources like ‘Legal Operations KPIs’ that can help guide you along the way.”
Janine Dixon Manager of Legal Ops Meta
“Mori is one of the smartest guys I've ever worked with... this is bound to be a must read.”
Jason Smith Senior Principal, Strategy & Transformation Conga
“This is going to be an impactful and insightful session that leverages Mori Kabiri's deep experience and content from his new handbook on "Legal Operations KPIs".”
Jeffrey Franke CEO/Co-Founder & GC LegalOps.com
“You are helping move the whole industry forward and helping so many in-house legal operations professionals use metrics and dashboards, and KPIs to drive better outcomes.”
Jeffrey Franke CEO/Co-Founder & GC LegalOps.com
“The KPIs and frameworks you’ve pulled together in the books feel like exactly the kind of shared language that helps us align expectations and make smarter decisions together.”
Jessica Vander Ploeg Vice President of Legal Operations Belron
“No doubt Law Firm KPIs will be as valuable as Legal Operations KPIs.”
Joe Kazemieh VP, Strategic Legal Ops. Solutions Onit
“Picking up a copy immediately.”
Jonathan Johnson-Swagel Senior Manager, AI SME for Private Pricing Acceleration and Excellence Amazon Web Services
“Thank you for opening this space for global reflection and exchange.”
José Manuel Jiménez Marín Founder/CEO Webdox CLM
“Love your book!”
Joy Holley Director of Legal Operations Ameren
“I recently completed 'Legal Operations KPIs,' and it's a game-changer for legal professionals navigating the evolving data landscape. The author's expertise shines through, providing not just a guide but a compass to legal ops excellence. What sets this book apart is its practicality; it equips both legal and technical audiences with the tools to create, deliver, and interpret crucial reports and metrics. The companion website, legalopskpi.com, further enhances the utility, offering valuable resources. A must-read for proactive legal ops professionals and GCs aligning with corporate needs.”
JRob from Amazon
“Great learning opportunity! In Mexico legal ops and KPI are topics that aren't discussed as much as they should, there are much benefits for in-house counsels in learning about these topics.”
Juan Salvador Nito Irigoyen General Counsel, Chief Compliance Officer and Public Affairs Vanguard
“My pleasure, Mori, it was great meeting you and learn more about KPIs, a subject that is very important and often a complex challenge for legal functions”
Juan Salvador Nito Irigoyen General Counsel, Chief Compliance Officer and Public Affairs Vanguard
“Congratulations to Mori Kabiri on the hot-off-the-press new Legal Operations KPIs handbook that I am honored to have contributed to, along with Mike Russell. Mori had a vision and made it happen.”
Julie Richer Senior Director Chief of Staff, Legal Operations Otsuka Pharmaceutical
“Great guide that consolidates many different aspects of metrics and KPIs into one source. The book is also linked to an interactive website that supports a more dynamic experience.”
Julie Richer Senior Director Chief of Staff, Legal Operations Otsuka Pharmaceutical
“I also have a copy of this book on my home desk waiting for the holidays to be done, so I can dig in.”
Kathleen Gilbert Director of Legal Operations Inmar Intelligence
“Really interesting session - well done!”
Katya Linossi Co-founder and CEO ClearPeople
“It is truly another world of knowledge!”
Kelby Ballena International Arbitration Specialist Hughes Hubbard & Reed
“It's a phenomenal read for anyone considering buying it!”
Krysta (Bouchard) Johnson Legal Ops Evangelist Docusign
“A good complement to your initial book.”
Laurie David-Henric Global Head of Operations | Legal, Compliance, IP Argenx
“The content is impeccably organized and holds value for those across any legal operations role.”
Mandy Roberts Director Paramount+
“Even though KPIs and analytics are part of my daily routine, there’s no denying that the book and the forums helped me broaden my perspective even more — top-notch content.”
Marcelo Cardoso Legal Analytics Specialist Mercado Livre
“For sure, a super knowledge manual [Law Firm KPIs] I had the opportunity to receive on the first day and to be part of the Brazil Forum group, with this new book associated with offices also comes a super rich material that should be used as a guide of best practices for those who want to achieve excellence.”
Marcelo Cardoso Legal Analytics Supervisor Mercado Livre
“Happy to be part of this insightful conversation! (The Forum – South America)”
Margarita Valdés Legal and Business Director
“The book every Law firm should have in their shelf.”
Maria Noe Silva VP Legal Webdox CLM
“Really enjoying the easy reading of this very usefull handbook for legal ops purpose. Mori Kabiri ‘s book, "Legal Operations KPIs," is an excellent starting point for understanding your operation based on quantifiable data. The book covers everything from basic visualization techniques to the information you should collect to interpret data.”
Maria Noe Silva Villarroel VP Legal Webdox CLM
“Mori Kabiri ‘s book, "Legal Operations KPIs," is an excellent starting point for understanding your operation based on quantifiable data. The book covers everything from basic visualization techniques to the information you should collect to interpret data. After reading, you may find yourself reevaluating your processes and available technology within your legal department.”
Maria Noe Silva Villarroel VP Legal Webdox CLM
“Needed this!”
Marisha Thakker Director, MENA Region Treehouse Innovation
“Legal Operations KPIs is a must read for all legal operations and law department management teams. It’s a fascinating read.”
Mark A. Smolik Chief Legal Officer DHL Group
“This looks awesome! I will certainly be buying this!”
Marlowe Doman Director of Legal Operations SEI
“Legal Operations KPIs is a well-balanced book, easy to read and understand to the point. I loved all the charts, facts and figures to help understand better , very useful for the legal field.”
Marzeeyeh shirazi from Amazon
“It's fun and always insightful to participate in the meetings and forums.”
Michael Thompson Manager (Head of) Legal Operations Aldi DX
“I'm jumping on the bandwagon of those who already recommended the book—and that just confirms it’s definitely worth reading. You can find a lot of content about KPIs and OKRs in general, and there’s plenty of talk about how Legal Operations provides value to an organization. But I’ve never seen such a precise analysis and listing of metrics that are specifically suited to provide evidence of that value through reliable data. I’m glad I read it before tackling some KPI-related topics this year—and I’ll certainly recommend it to the team.”
Michael Thompson Manager (Head of) Legal Operations Aldi DX
“Since the importance of data driven decision making in Legal Departments is still highly underestimated, the forum is a great place to bring together likeminded people - whether beginner or expert - who understood the importance of KPIs in this field and share their respective knowledge and expertise.”
Michael Thompson Head of Legal Operations Aldi DX
“Legal Operations KPIs book remains such a powerful resource for me, not as a handout, but as a framework. For the clients who truly sit down with us as partners and trusted advisors, it helps anchor the kinds of conversations that lead to better decisions, clearer priorities, and outcomes everyone can stand behind. And no, this isn’t just for large enterprises. There are insights here that apply equally to law firms, service providers, and LegalOps teams navigating the same pressures and expectations across our ecosystem.”
Michelle Kovitch Chief Strategy Officer (CSO)
“Legal Ops is changing regularly, but the resources in Mori Kabiri "Legal Operations KPIs Handbook", are a gold mine. You have the tools available at your fingertips - making our communities stronger.”
Michelle Kovitch Chief Strategy Officer S2Data
“For the most part, Legal Ops is a relatively new role in terms of a "title" but many people have been doing to work for years. Mori's book serves as the infrastructure. It provides tangible workflows that are extremely detailed and in my opinion his work is the anchor or underpinning to any Legal Ops team. I am only half way through the book and find myself pausing to contemplate how to fold these concepts into my workflows, hence the tags/markers on the margin to make sure I go back! These KPI's are in such demand and ultimately provide the organization with detailed analysis to unpack efficiencies, areas for improvement, shifts in spend, etc. The digital version of the book which is accessible via your hard copy fosters a culture for submitting questions and knowledge sharing which makes us all better!”
Michelle Kovitch Chief Strategy Officer (CSO) S2Data
“Law Firm KPIs book is an amazing tool for firms! I gift it to my clients regularly.”
Michelle Kovitch Chief Strategy Officer S2Data
“Part V - Cross Functional Collaboration - Digging into this section of Mori Kabiri's Legal Operations KPIs is so inspiring . . . We are always “Better Together” Bridging the gap between Legal Departments and other Business Units.”
Michelle Kovitch Chief Strategy Officer S2Data
“I'm looking forward to digging into this! I can also think of plenty of folks that would appreciate this little "stocking stuffer". . . . running to amazon now! Will work on a signed copy too!”
Michelle Kovitch Chief Strategy Officer S2Data
“The Gold Standard reference for KPI Metrics across the legal ecosystem! A long-needed single point of reference for anyone working with legal data of any kind!”
Mike from Amazon
“Let's keep the KPI momentum going!”
Mike Russell Head of Global Legal Operations Expedia Group
“Congrats on the new release, I know it will be well-received by the law firm ecosystem. Well done!”
Mike Russell Head of Global Legal Operations Expedia Group
“Finally, a long-needed single point of reference for anyone working with legal data. It explains exactly what each metric means, plus how to calculate and most importantly, how to communicate using this data to tell your story!”
Mike Russell Head of Global Legal Operations Expedia Group
“This new resource (and awesomely integrated companion website) will take your legal data analytics to the next level. Finally, a one-stop-stop for legal metrics that explains exactly what each means, plus how to calculate and most importantly, how to communicate using this data to tell your story!”
Mike Russell Head of Global Legal Operations Expedia Group
“The lecture was truly amazing, it was such an honor to listen and learn from you on such a relevant and transformative topic. The content was extremely rich and inspiring, bringing valuable insights for those working in the legal field.”
Natacha Brangioni Assistente jurídico
“The Legal Operations KPIs book is outstanding and becomes an essential read for anyone who wants to better understand the impact of KPIs in legal operations.”
Natacha Brangioni Assistente jurídico
“We need more of legal ops practical handbooks!”
Natalie Ponder OCM Consultant NOV
“Strong start to the Singapore APAC Hub of the Legal Operations and KPIs Forum last week. A pleasure to join the kickoff session and take part in a candid, thought-provoking discussion.”
Nick Cook Partner
“By leveraging data and KPIs, legal teams can not only mitigate risks but also uncover opportunities that help companies explore how the legal function can evolve from a reactive role to a true enabler of business success.”
Nicolás Silva Cadena Privacy, LegalOps & LegalTech Manager Addi
“Thank you for this resource. Amazing!”
Olga Mack CEO
“Why this book nailed it: Law Firm KPIs by Mori Kabiri cuts through the fluff and gets right to what legal leaders actually need.”
Olga Mack CEO
“KPIs are the language of modern legal leadership. Law Firm KPIs is a timely resource for firms ready to lead the next era.”
Olga V. Mack CEO TermScout
“If you do not have a degree in this field, this book [Legal Operations KPIs] brings you plenty more than the basics – put in a legal context! Instead of explaining specifically how for example, throughput time can be utilized in a legal ops context, you can eg. just have a read about MAA (read the book if you want to know what it is 😉). The layout of each spread on each metric is well thought out and repeats itself. If you are struggling with a specific issue, you can start browsing and easily comparing various metrics to establish which could help you track and collect data on the situation.”
Piia Madissoo Legal Transform & Operate Lead
“The event was very well organized, and the content was truly rich and meaningful for all of us.”
Príscila Damasceno Advogada
“Thank you for your presentation and for your time. Your perspective brought great value to the class, and the students clearly learned a lot and enjoyed the session.”
Prof. Dr. Nora Nahr Professur für Rechtsinformatik
“Mori Kabiri wrote an awesome book on Legal Operations KPIs. I’m currently using it to develop a dashboard and benchmarking program for my L&C team!”
Rae Torres Technology Program Manager, Legal & Compliance
“Great event!!”
Rafael Bedum Cardoso Presidente da Comissão de Direito Empresarial e Advocacia Corporativa
“Your vision, leadership, and dedication to driving innovation in the LegalOps space continue to inspire everyone around you, Mori.”
Rahul Saraf Business Development Manager
“Just purchased it on Amazon! Looking forward to diving in.”
Richard Robinson Director, Legal Operations Toyota
“Many organizations struggle not with the need for data but with knowing which questions to ask; success lies in benchmarking, consulting experts, and engaging in forums like LegalOpsKPIs.com, where you can share questions and receive crucial answers.”
Richard Robinson Director, Legal Operations Toyota
“I am going to read your book and you know about me and books.”
Roma Khan CEO - Contracts, CLM & Legal Services
“It is very cool to see this movement to transform the Legal Department into a strategic partner of the business. The discussion about KPIs is essential to give clarity, focus and relevance to the area's deliveries. Congratulations on the meeting and the work to strengthen this much-needed agenda!”
Sadik Sarkis Chief Legal and Compliance Officer
“The author demonstrates such a deep understanding of the subject matter and understand KPI's so fundamentally that his work here can easily be adopted and adapted outside legal operations. I highly recommend reading this well written book to get insight as to what good KPI's are, how the affect decision making and how to fine tune them to get a lot of performance improvement, by making decisions that fully incorporate KPI's as presented here. Anyone dealing with KPI might want to have a copy of this book on their desk. This is a book which is written incredibly complete but also accessible to those with less of a background who are willing to put in an effort and understand the book.' Great job”
Saleh Aliyari Data Scientist
“This book on Law Firm KPIs by Mori Kabiri could be a game changer for aligning innovation with measurable outcomes. It echoes broader shifts where firms are using data to optimize CLM and beyond, reducing inefficiencies by up to 30% in some cases.”
Sanjeev Chaodhari Freelance AI Automation Consultant
“We need more of legal ops practical handbooks!”
Sara Ajmi Legal Ops & Technology Manager Telus
“A holiday break must read!”
Sarah Starr Director of Legal Operations Generate
“I just read the recent article “Law Firm KPIs: The Professional’s Handbook for Pricing, Productivity, Profitability,” and it feels like a must-read for any firm serious about growth.”
Sarah Tetlow CEO and Founder
“Mori Kabiri what’s gonna be on the final?”
Scott B. Seymann Compliance Attorney LegalFi
“This is a well researched and comprehensive treatise that should be required reading for any legal operations professional.”
Scott Collister Senior Director, Legal Services Blue Star
“There’s a book out called Legal Operations KPIs. I would recommend people look at that. That’s a good way to get started.”
Scott Collister Senior Director, Legal Services Blue Star
“Had a good time at the Legal Operations & KPIs Forum (Singapore – APAC Hub)! Thankful for Mori Kabiri and his insight on how KPI usage can shape a company’s legal department.”
Scott Tan Student
“Such impressive drive and dedication to helping make the ecosystem the best. 👏 👏 👏”
Sheila Dusseau Head of Global CLO and Operations Brightflag
“Thanks for putting together such a comprehensive book. I can't wait to dive in.”
Ted Marousek Regional Vice President of Sales Exterro
“This is a great book to learn about all the different key performance indicators relevant to legal operations. Highly recommended.”
Terah from Amazon
“This is the new metrics bible for Legal Ops!”
Teresa S. Director, Head of Legal Operations Brex
“Great reference tool! Comprehensive and easily searchable. A great reference tool for beginners who need ideas and examples, to advanced users who need more creativity.”
Todd D Amazon Customer
“YOU GUYS ROCK!”
Tom Morrissey Sr Director Purdue
“Mr. Kabiri provided practical examples and use case scenarios to illustrate the impact of data visualization techniques and data storytelling on the interpretive quality of data analyses and decision-making processes in companies.”
University of Passau
“Resources are important when you're trying to learn, and books like "Legal Operations KPIs", are important to look and, navigate and understand and how you take that truth from that book and make it your own in your organization.”
Vincent Cordo, Jr. Chief Revenue and Legal Project Management Officer Holland & Knight
“Work with companies like InfiniGlobe and others to navigate through certain projects.”
Vincent Cordo, Jr. Chief Revenue and Legal Project Management Officer Holland & Knight
“Thank you for the engaging lecture and the unique insights into Legal Operations!”
Yannick B. Masters Student University of Passau
“Applause on this accomplishment! Legal Operations KPIs looks like a solid practice piece.”
Yesenia Santiago Egner Legal Operations Executive Advisor Otsuka Pharmaceutical
“Mori Kabiri - you ARE the KPI Yoda.”
Yesenia Santiago Egner Legal Operations Executive Advisor Otsuka Pharmaceutical
“The graphical and easily understandable percentage representations immediately caught my attention. Believe me, they are accurate and straightforward, a rare find. The Legal Operations KPIs book is incredibly helpful for legal professionals dealing with various types of data regularly and needing to perform data analysis. The section of the book, 'How Should You Select the Right Chart for Your Data?' is invaluable for every professional, regardless of their background. I highly recommend it; you won't be disappointed.”
Zishanul Haque Hussain from Amazon
“The Legal Operations & KPIs Forum (Singapore – APAC Hub) session offered a practical perspective on how legal teams across APAC apply data, KPIs, and operational frameworks to support decision-making, manage resources, and improve visibility across legal work. The discussions around real challenges and trade-offs provided useful insight into how legal operations function in practice. I found the exchange particularly valuable in highlighting how different organizations approach performance measurement, capacity planning, and value delivery in evolving legal environments. The session further strengthened my interest in the intersection of law, technology, and data, and underscored the importance of operational thinking in legal contexts.”
Zoe Seah ICT Society Assistant Head Of CommServe
“What a privilege to find an expert like Mori Kabiri, who has been able to compile such extensive knowledge, direct it specifically to the legal industry, and present it in a simple way in his book "Operaciones Legales KPIs: El manual del profesional jurídico para la excelencia operativa", in whose translation and editing I had the honor of contributing. With the support of the excellent companion website behind it, https://legalopskpis.com/ not only allows me to rediscover this fascinating topic, but also presents an invaluable resource with more elements to apply. I am sure these tools will be of great value to any legal professional, legal department, or law firm that wishes to take its practice to higher levels of efficiency.”
Abel Lopez Campo Founding Partner LND Consultoria
“The depth of the conversation around data maturity and storytelling brought very practical insights. An excellent way to close the year! Thank you all for the high-level exchange.”
Adriana Buozi Consultora Jurídica Sênior - Trabalhista e Governança
“Wonderful event, everyone!!!!! Mori Kabiri is really fantastic!!! 👏👏👏”
Adriana Moreira Gerente de Esteira de Operações Jurídicas
“What an amazing opportunity I had these days… Wonderful to share ideas with people who know more than we do… Even more so by being with Mori Kabiri… the father of KPIs in Legal Ops. Simply loving the opportunity to work with such outstanding professionals!!!!”
Adriana Moreira Gerente de Esteira de Operações Jurídicas
“The author, Mori Kabiri, an experienced expert in transforming legal operations, guides us with impressive clarity and depth. "Legal Operations KPIs" goes beyond listing metrics; it empowers legal professionals with detailed instructions to create, interpret, and use reports and KPIs effectively.”
Alejandro Portilla Lawyer
“Access to the online platform, legalopskpis.com/es, further enriches the reader’s experience by offering interactive charts, articles, forums, and collaboration with peers. This digital integration ensures legal professionals stay at the forefront of legal data analytics.”
Alejandro Portilla Lawyer
“Legal Operations KPIs addresses the critical challenge of transforming legal departments from traditional cost centers into dynamic business units, all through data analysis. This book fills a significant gap in the legal field by focusing on specific metrics and KPIs that not only break down the data but also reveal the stories behind it.”
Alejandro Portilla Lawyer
“With the participation of Mori Kabiri, we had the opportunity to engage in a rich debate on an extremely relevant topic: KPIs ("From data to decisions: KPIs for legal strategy"). Always a pleasure to be among such giants!”
Alessandra Malta Legal, GRC & PLD Head
“Loved it! Happy that Legal Operations KPIs was present and that we had such rich panels like Mori Kabiri’s.”
Allana Martins Vasconcelos Valsechi Head de comunidades
“Recently, I had the opportunity to attend a lecture by Prof. Mori Kabiri promoted by Jurídico Sem Gravata, where he highlighted that KPIs are essential tools for transforming data into sound decisions. According to Kabiri, these indicators allow the identification of bottlenecks, process optimization, and alignment of legal work with the organization’s financial and strategic objectives.”
Ana Carolina Lima Legal Manager
“If you wish to deepen your knowledge on this topic, I strongly recommend reading Professor Mori Kabiri’s book – Legal Operations – The Professional’s Handbook to Operational Excellence, as well as following upcoming initiatives from Jurídico Sem Gravata, which has proven to be an excellent source of learning and networking.”
Ana Carolina Lima Legal Manager
“Developing Meaningful KPIs' for the Legal Department will allow numbers to reflect reality, according to the speaker and author of the book Legal Operations KPIs, Professor Mori Kabiri, who generously shared his knowledge.”
Ana Carolina Medina Diretora Jurídica e Fundiária
“The lecture surprised me with its quality, objectivity, and practical application of the method.”
Ana Paula Giunti Legal Manager - Contracts and M&A
“My first participation as a guest in the well-attended Jurídico Sem Gravata meetings was with this international speaker, Mori Kabiri, specialist and author of Legal Operations KPIs. How to use KPIs in favor of the important decisions legal departments need to make every day. Excellent reflections to put all applied techniques into practice.”
Ana Paula Lima Legal Director & Compliance Officer
“It was very good. Congratulations to everyone who made this event possible 👏🏻👏🏻”
Ana Sílvia Soler Gerente jurídico e Compliance
“A unique event with the fantastic Mori Kabiri, who further empowered our team to face contemporary challenges of a legal department aligned with the organization’s business, through the mapping, building, monitoring, and measurement of a solid KPI system.”
André Avellar Chief of Legal Operations
“What a pleasure to rediscover the joy of simply learning and challenging myself. The book 'Legal Operations KPIs' arrived earlier than expected!!! Paraphrasing a wise mentor friend: 'I will read it as if it were a novel.”
Andrea Costa Advogada
“The Professional’s Handbook for Operational Excellence (Spanish Edition) written by Mori Kabiri is highly recommended for anyone who wants to make decisions based on real data, mitigate risk, and interpret performance in a much more objective way. Best of all, it is focused on the legal field, which often feels disconnected from these topics, and is available in both English and Spanish.”
Andrea Soto Obando Privacy Analyst Smartsheet
“Extremely rich content!”
Andrea Tozo Marra Libralon Gerente jurídico
“Excellent content! Excellent event!! Loved it!”
Andrea Tozo Marra Libralon Gerente jurídico
“Recommended Reading: A few days ago I started reading "Operaciones Legales KPIs" by Mori Kabiri, an essential book for everyone who (like me) is looking for new ways to align legal management with the business. You can tell it was a titanic effort, combining Mori’s vast experience with very serious academic work. Great job!”
Antonio Santander Director y Fundador Canvas Legal
“In my curiosity to continue developing myself in #LegalOps topics, I came across a book that is providing me with key concepts and methodical steps to optimize the management of Legal Operations, allowing Legal Departments to move from being a "cost center" to a value-generating center that delivers legal data to companies. I am grateful to Mori Kabiri for translating his book into Spanish and sharing his knowledge. From an innovative and practical perspective, it is reshaping the way I view legal management through data, metrics, and results, demonstrating that lawyers can also be proactive and make data-driven decisions. For anyone who wants to transform their area, legal department, or law firm, this is an essential reference book to start or complement their digital transformation journey.”
Arsel Salazar Miranda Mexico Legal Counsel Dayforce
“In my curiosity to continue developing myself in #LegalOps topics, I found a book that is providing me with key concepts and methodical steps to optimize the management of Legal Operations, allowing Legal Departments to move from being a "cost center" to a value-generating center that delivers legal data to companies. From an innovative and practical perspective, it is reshaping the way I see legal management through data, metrics, and results, showing that lawyers can also be proactive and make data-driven decisions.”
Arsel Salazar Miranda Mexico Legal Counsel Dayforce
“It was a unique opportunity to discuss how to measure and optimize the value we deliver as in-house lawyers within our companies, a key topic in an increasingly demanding business environment. How important it is to keep learning continuously, as well as to build and nurture networks that push us to be better professionals and people...”
Augusta Quiñones Fernández Operations and Program Management Leader UNIVERSO ÁGIL
“It was really great! We walked away with many great insights! 👏👏👏”
Beatrice Bento Legal Coordinator Grupo Aço Cearense
“Loved it! Happy that Legal Operations KPIs was present and that we had such rich panels like Mori Kabiri’s.”
Beatrice Bento Legal Coordinator Grupo Aço Cearense
“Very good! Closing the year on a high note!”
Beatrice Bento Legal Coordinator Grupo Aço Cearense
“Amazing meeting. Very happy to be part of this group and this moment!”
Beatrice Bento Legal Coordinator
“Amazing event!”
Bernardo Ulhoa Legal Operations Coordinator
“Excellent! Valuable information. Very explanatory, rich and a milestone. Nothing comparable in legal literature. Highly recommended.”
Bruno From Amazon
“With Mori Kabiri’s expertise on the topic, we concluded that Legal and Compliance activities are indeed measurable through indicators that translate into cost reduction, increased efficiency in contract management, and therefore business impact and cost savings.”
Camila Jaureguiberry Bravo Encargada de Prevención de Delitos
“More than necessary work for the Brazilian legal market… about WHAT, WHY… and HOW to implement KPIs that truly generate impact on the business (not just on legal operations themselves).”
Celina Salomão Cofounder
“The event was great and it was wonderful to reconnect!”
Celina Salomão Cofounder
“On my roadmap to closely follow this work in 2026 👏🏻”
Celina Salomão Cofounder
“The book "Legal Operations KPIs" is a practical and detailed guide on the many possibilities for applying KPIs in the Legal Operations field. It also encourages readers to develop their own insights applicable to numerous ways of measuring legal operations.”
Cliente Kindle from Amazon
“It was very good! Congratulations to everyone involved in organizing the event.”
Corilda Cruz Membro do conselho
“Very good, an extremely important work for the maturation of the legal operations area in Brazil!”
Daniel Avila Failla Partner
“A community like Legal Operations KPIs is also very important because it brings more technical depth and a bit more scientific work to this discussion in Brazil. That's what I expect from Legal Operations KPIs, especially considering the book and the data that can be identified from the work you've already done and that the community has been doing.”
Daniel Avila Failla Partner
“I had the opportunity to deepen my knowledge and discuss current challenges for KPI adoption at the Jurídico Sem Gravata meeting, with an excellent presentation by Prof. Mori Kabiri.”
Daniel G. Executivo jurídico
“Mori is simply fantastic. There are no adjectives strong enough to describe the learning opportunity we had today.”
Daniella Oliveira Advogada
“Great session at the Legal Operations & KPIs Forum, sharing ideas on how to make the value of the legal function visible through metrics that truly matter. ⚖️📈”
David Govea Commercial Legal Leader
“😍🚀 Thank you everyone! It was excellent!”
Debora Obara Fundadora e CEO
“Legal Operations KPIs provide clear and realistic indicators aligned with the organization’s strategy, which are powerful tools to transform data into decisions. I especially liked the point about focus and relevance: measuring less, but measuring what truly matters.”
Fernanda Alves Ribeiro Favero Advogada Imobiliário pleno
“Very happy to see this community growing and to be part of this experience. Each chapter creates a very fertile environment for valuable opportunities and learnings.”
Fernanda Tannous Sócia proprietária
“A very important legal perspective on KPIs. Data is for all audiences 💚”
Fernanda Tannous, M.Sc Sócia proprietária
“It was a fantastic event. The insights and teachings from Professor Mori Kabiri were extremely valuable and aligned with our practices and classes at Jurídico Sem Gravata and Desengravata Oficial 💪🏽”
Gianfranco Fogaccia Cinelli Visiting Professor
“Really very good!”
Gianfranco Fogaccia Cinelli Visiting Professor
“It was incredible having you with us! 🤩”
Jose Alves Operations and Program Management Leader
“Excellent! I'm sure the book in this version offers great value as innovative content in this language.”
Jose López Partner LND Consultoria
“I finally received my book — written by one of the great thinkers on law firm management and operations. Entrepreneurship in the legal field taught me that strength does not come from victories, but from the ability to persevere — even when everything seems discouraging. The book "Legal Operations", by Mori Kabiri, is about that: transforming chaos into method, pain into learning, and persistence into strategy using data.”
José Marcelo Carvalho Côrtes Fundador
“Mori Kabiri’s ideas reinforce the importance of transforming data into strategy for management, not just legal management. After all, as he highlights: "what is not measured is not managed.”
José Neto AVP Risk & Compliance Brazil
“As you all know, as a legal operations analyst, I am constantly looking for ways to demonstrate the value and efficiency of my work. I recently started reading Mori Kabiri’s book on Legal Operations and have found, in the pages I’ve read so far, precise tools to optimize processes and manage them more effectively. The explanations about KPIs and metrics are clear and applicable. Although I haven’t finished it yet, it has already left me with a very positive impression. Once I do, I’ll share some insights with you to keep you updated.”
Jossie A. Delgado Villalobos Legal Operations Analyst Boston Consulting Group
“And the coolest part is that the website gives you a taste of the book.”
Juliana Israel Borges Gerente de operações Chenut
“It was very good!”
Juliana Israel Borges LegaCoordenadora Operacional Contencioso
“Without a doubt, an indispensable work for anyone who wants to demonstrate results and understand whether the firm is heading in the right direction!”
Kevin Medeiros Senior Paralegal
“It was excellent!! Thank you for the availability! Our partnership is always so great!”
Larissa Alves de Souza Director of Legal Operations
“Excellent to bring Law Firm KPIs adapted to the Brazilian context. I liked the focus on pricing, productivity and profitability. This speaks volumes to how AI can support real-time measurements and decisions.”
Leo Toco Founder & CEO
“It is very relevant to see the application of KPIs in corporate legal departments.”
Leonardo Magalhães Avelar Sócio Fundador
“Data governance enables the creation of consistent and reliable KPIs, providing strategic clarity, operational security for the legal function, strengthening decision-making, mitigating operational and regulatory risks, and sustainably increasing value generation for the business.”
Lilian Barajas Executiva ForeLegal Tecnologia
“I would like to express my gratitude for the opportunity to participate in such an enriching meeting. It was a transformative experience that broadened my perspective on the topic and reinforced my motivation to continue specializing in the field.”
Luis Felipe de Mello Godoy Assistente jurídico Galvão Advogados
“I am really enjoying reading the book Legal Operations KPIs by Mori Kabiri; the experience has been incredible. The work brilliantly balances practicality with theoretical depth, offering concrete tools for those who want to implement effective performance evaluations in the legal field. What has caught my attention the most so far is how the book structures applicable methodologies without falling into excessive academicism. It’s the kind of reading that not only expands strategic vision, but also provides actionable insights for the continuous improvement of legal processes. As an enthusiast, performance metrics practitioner, and professor on the subject, I can already see from this reading that the book has everything it takes to be a revolution in the definition, selection, and application of performance metrics!”
Luis Gustavo Potrick Duarte Embaixador de marca Future Law
“This week, while reviewing materials and updating content, I came across this data point (image below) in the fantastic Legal Operations KPIs book and thought: are we measuring what really matters in legal? And more: are we learning from what we measure? Or just stacking data? I leave this reflection here — and keep learning, to continue teaching with purpose.”
Luis Gustavo Potrick Duarte Embaixador de marca Future Law
“Mori is undoubtedly one of the leading international names in Legal Operations. His work stands out both for knowledge production and practical application, impacting professionals and organizations worldwide.”
Luis Gustavo Potrick Duarte Sócio fundador
“Participating in this forum has been a genuine exchange experience, where we learn from each other and grow as leaders and professionals. It is an honor to contribute my perspective and, above all, strengthen connections with people who truly move the industry forward.”
Marcelo Cardoso Legal Analytics Specialist Mercado Livre
“I must admit I was impressed with its quality: the details, the colors, and the ease of reading are incredible. It’s a spectacular project, and the chapter we are starting as a community has everything to become something grand and innovative!”
Marcelo Cardoso Legal Analytics Specialist Mercado Livre
“Seeing Law Firm KPIs finally in Portuguese, adapted to our reality, is outstanding. Brazilian law firms really needed something like this—practical, straightforward, and that truly works day to day. I'm sure it will help many move away from guesswork and toward real management!”
Marcelo Cardoso Legal Analytics Specialist Mercado Livre
“And we thought about the Brazil community because initially this book and this concept applied to the United States, Germany, Mexico, and some other countries. But our scenario — Brazil — is very different. […] There is no such map or KPI book. The idea is to start writing things in this chapter that are relevant to our scenario, so that someone in a legal department today facing the challenge of implementing KPIs can say: I'm just getting started, I don't know where to begin. And then have this material, this forum, and a lot of information available.”
Marcelo Cardoso Legal Analytics Specialist Mercado Livre
“If you work at a law firm and are still making decisions based on gut feeling, this material might be exactly what you need to take the next step in management.”
Marcelo Cardoso Legal Analytics Specialist Mercado Livre
“Professor Mori Kabiri’s "Legal Operations KPI" book brings an innovative approach to legal departments, an area we know lacks consistent information on metrics. Mori brings a true toolbox of KPIs focused on legal operations, helping teams turn data into strategic decisions.”
Marcelo Cardoso Legal Analytics Specialist Mercado Livre
“I may be biased, but I truly admire this forum, the idea and the thinking behind each carefully designed session. We know it’s not easy to turn a community idea into something big that truly reaches people. We don’t aim to be gigantic, but to add value—that’s the core idea. We contribute with what we know and master, and when we don’t know, we seek the right people to help us understand and share that knowledge. Grateful to be part of it and to see this idea growing more and more.”
Marcelo Cardoso Legal Analytics Supervisor Mercado Livre
“Amazing event, congratulations to the entire team for the organization and innovation! 💙”
Marcelo Cardoso Legal Analytics Specialist Mercado Livre
“Legal Operations KPIs brings an innovative approach to legal departments, an area that often lacks consistent metrics. Mori offers a true KPI toolkit tailored to legal operations, helping teams turn data into strategic decisions.”
Marcelo Cardoso Legal Ops Specialist Mercado Livre
“I must admit I was impressed by the level of detail: more than 80 organized KPIs, alternative pricing models, profitability frameworks... it’s dense material, but highly applicable. Mori Kabiri starts from an interesting reflection: if AI makes legal work much faster, does that automatically mean cheaper? And if not, how do we value work that has always been based on hours? Well worth the read, especially for those working with law firm management.”
Marcelo Cardoso Legal Analytics Specialist Mercado Livre
“The event brought an important reflection: the strategic transformation of legal departments, which must move away from being reactive cost centers to becoming proactive business partners. The parallel drawn with areas such as Finance and IT, which have already gone through this process and are now essential to strategic planning, made the path ahead clear. The central point was the use of data, analytics, and KPIs as key tools for this evolution. The presentation moved from a conceptual overview to a practical guide, showing methodologies to identify, define, and monitor metrics that truly add business value. In the end, the message was clear: what is not measured is not managed, and transforming data into strategy is the path to more efficient management, inside and outside the legal function.”
Marco Antonio Moreira Senior Legal Manager
“Another incredible event by Jurídico Sem Gravata, this time with Mori Kabiri to talk about KPIs and Legal Strategy.”
Marco Fortes Gerente Jurídico Sênior
“Mori is simply fantastic. There are no adjectives strong enough to describe the learning opportunity we had today.”
Maria Carolina Guimaraes Analista Juridico III
“It was an incredible experience, not only because we talked about best practices, KPIs, and different tools, but also because we allowed ourselves to connect beyond work: we talked about children, fur-children, and many other interests that connect us as people.”
María José Maldonado Gerente Legal y Cumplimiento Corporativo
“It just arrived, so I’m starting to review it. So far, I like that it starts from zero, covering very basic topics such as which charts to use for which data.”
Maria Noe Silva VP Legal Webdox CLM
“Being part of Legal KPIs is a valuable opportunity to integrate into a community committed to innovation in legal management, where mutual learning is the main driver. In a context where collaboration and standardization are increasingly relevant, sharing methodologies and standards to demonstrate our management through clear and comparable metrics is essential to professionalize legal work and consolidate our position as a strategic actor within organizations.”
Maria Noe Silva Villarroel VP Legal Webdox CLM
“It was spectacular! 👏🏼👏🏼👏🏼”
Mariana Figueirêdo Legal Project Manager
“Best session of the week! ❤️”
Megan McMillin Senior Practice Innovation Manager Cleary Gottlieb Steen & Hamilton
“I had the pleasure of meeting and talking with Mori Kabiri, a major reference in Legal Operations. Our exchange was inspiring and brought important reflections on innovation, efficiency, and the future of corporate legal practice. It’s incredible to learn from professionals who are transforming how legal connects with business strategy.”
Michelle Koguta Leadership and Founder
“Legal Operations KPIs points to one of the most important challenges in my day-to-day work: understanding the efficiency and quality of our service and how we can demonstrate the value we deliver, especially through KPIs. KPIs in the legal space are often a challenge, balancing the objective with the subjective. This book offers not only practical tools to understand, calculate, and apply these indicators, but is also useful for both beginners and experts in the field.”
Nicolas Panigutti Legal Manager Santander
“Extremely important reading. I will add it to my 2025 reading list.”
Núbia Valoto Advogada Raizen
“This book (in English or Spanish) is a great reference resource that helps explain what a metric is, what an indicator is, the different types of indicators, and how to visualize data for legal management. The book also provides different examples of indicators related to spend, budget, management, diversity, data quality, legal compliance, and risk management; and as if that weren’t enough, it also includes an entire chapter on best practices with a diagnostic tool for legal data analytics. In any organization, having the right indicators is crucial to properly guide work, innovation, technology implementation, and process improvement. This book will save hours of research by presenting a wide variety of indicators and helping teams decide which ones are right for them. This book is a major contribution to Spanish-language literature on legal operations, informed by years of industry experience, and will help accelerate knowledge for legal management teams across Spanish-speaking countries.”
Patricia Villa Berger Special Advisor Kerma Partners
“Legal Operations KPIs in Brazil: the development of such an important topic within legal departments in our country!”
Pedro Galvão Estagiário
“May it be an incredible read!”
Pedro Galvão Estagiário
“Worth every penny! Incredible. "Legal Operations KPIs" is one of the best books I’ve ever read. Extremely comprehensive for the field, with impressive quality and detail in the explanation of each metric. Worth every penny!”
Rafael Melo from Amazon
“We had the honor of welcoming Mori Kabiri at Globo, a global reference in Legal Ops.”
Rafael Menin Soriano Gerente jurídico sênior
“The event was very enriching. 👏🏻👏🏻👏🏻”
Raquel Nery Advogada
“Very happy to participate in this first meeting and to exchange experiences with so many incredible professionals! I’m eagerly awaiting the arrival of my copy!”
Roberta Valladares Gerente jurídico Americanas s.a.
“Participating in the Legal Operations & KPIs Forum is a unique opportunity to transform legal management in our legal departments and law firms through the implementation of clear metrics and effective operational strategies. Experiences and learnings are shared, best practices are discovered, and legal innovation is fostered. Your presence in the Forum strengthens the future of the legal field!”
Sergio Rodriguez Corporate Legal Manager FEMSA
“I believe that the guidance in this legal operations book is a very good example and provides a huge amount of material. You need to review it calmly and see how to get the best out of it, but it brings excellent tips that we, as lawyers, don't naturally have. We're not used to working with charts or being very organized with information, and I have no doubt this is something we must implement and learn little by little.”
Sergio Rodriguez Corporate Legal Manager
“It was a very nice experience to follow along, even virtually. The shared knowledge is extremely valuable for our journey and strengthens the strategic role of the legal function. Congratulations to everyone involved for the organization and the high-level content!”
Silvia Letícia Ferreira Gerente Nacional de Gestão e Controladoria Jurídica
“Thank you very much for the wonderful meeting we had past January 13th. Thank you, Elizabeth and Mori, for the stories you told, which highlighted the importance of understanding the company's objective. Once that is understood, it is essential to search for data honestly and openly, without bias, so that the best decision can be made and the corresponding KPIs can be established. I am looking forward for another meeting.”
Tatiana Arriagada Bustos Abogado Jefe
“It was truly incredible!”
Valéria Rocco Membro